1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Woadi packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to Woadi Global products.
How to Return a Product
Sign in to your Woadi Account, select My Orders.
Select the order you wish to return and click on the Manage Order button.
Fill in the Return Form. The available return options (drop-off) will be displayed in this form.
Pack your Woadi parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.
If you are located in Dhaka city, then you will be able to avail drop off facility from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
check both Inside and Outside Locations- Click Here
Also, you can book the product in below address and send it through Sundarban Courier Service -
Woadi Marketplace (Woadi.com)
Address: H# 37, R#7, Sector-3, Uttara, Dhaka-1230, Bangladesh